SERVICE
Our team of expert mechanics are brimming with experience! We are familiar and competent in all aspects of maintenance/ repair. This includes suspension, e-bikes, road bikes, recumbents, and the occasional wheelchair, walker or scooter. Typically, your repair is completed within 24-48 hours or less. In-season repairs are typically completed within 72-96 hours or less. We encourage customers to schedule an appointment if same-day service is needed.
SERVICE MENU
SERVICE INTAKE FORM (NON-MOTORIZED ONLY)
Submit a service inquiry and we’ll respond with a quote and completion estimate. Note: We may decline service on bikes with structural damage, extreme wear, or safety concerns.
BIKE FITTING
Flagstaff’s longest-tenured bike fitter is here to help optimize your bike position. Creating harmony between rider and machine by way of an in-depth, 10 step process. Ask for Kyle H.
BIKE FIT QUESTIONNAIRE
Submit a fit inquiry to schedule a bike fit or no-charge consultation.
E-Bike Service Policy
We Service e-bikes from brands we sell: Trek, Electra, Gazelle, and Troxus. And select systems we know and trust. If a bike is unsafe, unsupported, or cannot be fully tested after service, we will decline the repair. We’re committed to safe, reliable repairs. No shortcuts, no compromises. Thanks for your understanding.
Service Policy - Vehicles not accepted:
To maintain safety and focus on our bicycle service specialty, we cannot provide service for the following:
Any vehicle with an internal combustion engine. Any electric vehicle or micromobility device without cranks and pedals (ie: electric scooters, skateboards, one-wheels, hoverboards, e-mopeds)
We may provide service for non-motorized mobility or utility devices such as:
Baby strollers, non-motorized scooters, manual wheelchairs, walkers. Service is not guaranteed and is at our discretion based on shop capacity and suitability. We’re committed to high-quality service for bicycles and human-powered vehicles.
E-BIKE SERVICE INTAKE FORM
Please complete this form before bringing your e-bike in for service. We’ll review the details and let you know if we’re able to help. Note: Submission of this form does not guarantee service. We reserve the right to decline any repair that we cannot safely or confidently complete. Thanks for your patience and understanding.
E-Bike Service FAQ’s
Do you service electric bikes?
Yes, we service e-bikes from brands we sell and trust, including Trek, Electra, Gazelle, and Troxus, along with reliable systems like Bosch, Shimano, TQ, Bafang, Hyena, and select direct-to-consumer brands such as Rad Power and Aventon. However, we only accept work we can stand behind. If a bike is unsafe, irreparable, or unsupported by the manufacturer, we may decline the job.
Why would you decline service?
We’re committed to safe, reliable repairs. No shortcuts, no compromises. We may decline service if: The bike has structural or electrical damage. We can’t safely test the system after repair. The parts required are unavailable or proprietary. The bike is built in a way that makes safe service unrealistic or risky.
We know it’s frustrating to be turned away, but in those cases, we’ll do our best to refer you to a specialist who is better equipped to help.
Can I sign a waiver so you’ll work on my e-bike?
No. Waivers don’t remove the safety risk (Or the liability) of working on a bike we can’t safely repair or test. If we can’t do the job right, we can’t do it at all.
What if I bought my e-bike online?
Some online brands are serviceable. Others aren’t. If your bike has a well-supported drive system and available parts, we may be able to help. Feel free to call or email us with your brand, model, and issue, and we’ll let you know if it’s something we can take on.